Frequently asked questions

Check-in from 3pm and check-out by 12pm. When operations allow, we offer a courtesy late departure until 1pm. Early check-in and late check-out depend on same-day availability.

The apartments are inside the hotels. Go to the hotel front desk, open 24 hours, and show a photo ID of the reservation holder. The booking is in their name, no printed voucher needed. The front desk hands over the access card to the apartment and the common areas (pool, gym, sauna). Check-in from 3pm.

The ground-floor restaurant serves breakfast paid separately, directly to the hotel.

Yes, with valet service at both hotels. At the ITC parking is included. At The World the valet service costs R$ 30 per day.

We clean the apartments every day, except Sundays and public holidays.

Yes. The hotel front desk is staffed 24 hours, every day.

All outlets are 110V in both buildings. Standard 110V hair dryers, flat irons and chargers work without an adapter.

Yes, all apartments have air conditioning. At The World it also has a heating function, in addition to cooling.

Each apartment has an equipped mini pantry (minibar, microwave, Nespresso machine and utensils), a Smart TV, air conditioning, bed and bath linens, and Trousseau bath amenities. Housekeeping and the 24h hotel front desk are included.

Vila Olímpia station on line 9-Emerald. The area is also served by the Santo Amaro Avenue bus corridor and the line 17-Gold monorail.

Congonhas is about 20 minutes by car and Guarulhos about 50 minutes.

At the ITC our apartments are above the 8th floor. At The World, above the 15th. The exact unit number is confirmed on check-in day.

Yes, we issue invoices for direct bookings, including CNPJ invoices for companies. International guests receive a stay receipt.

Visitors need prior authorization at the hotel front desk. Message our team and we will arrange it.

Free cancellation up to 3 days before check-in. After that, the first night is charged as a fee.

Yes. Each apartment fits the whole family in a single booking, everyone together with their own space. And on direct bookings, the 4th guest is complimentary.

No. Infants aged 0 to 2 are not included in the guest count and are not charged. They sleep in a crib, complimentary and requested at booking, or in the beds already in the apartment. No extra beds are available, and the limit is 2 cribs per apartment.

Yes. From 2 to 12 a child counts as a guest and the rate is the same as an adult. We neither charge more nor discount by age.

At ITC Vila Olímpia, yes, at no additional cost. The pet stays in the apartment, with no access to the hotel common areas. At The World pets are not allowed, so when you tick pet in the search it does not show up in the options.